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SHIPPING & DELIVERY
We take great care to ensure that your purchase reaches you promptly and in excellent condition. Orders placed before 1pm (Monday – Friday) are usually despatched from our warehouse the same day, subject to stock availability, payment and any security checks. Please be aware that we do not operate on weekends, so if you place an order after 1pm on a Friday and select Next Day Delivery, your order will not be dispatched until the following working day which would be the Monday and delivered on the Tuesday.
We aim to hit our shipping targets but in some circumstances we can run a day late. Please get in contact with us and we will be happy to let you know how far your order is in getting out to you, just make sure to let us know your order number and contact information. Free Shipping: Please be aware using this shipping promotion your order may take an additional day or two to process before its finally out of the door for delivery. If in doubt, contact us.
UK POSTAGE
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We use the following services:
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Delivery charges are base on weight vs destination, please account for the following charges when ordering:
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Delivery Time | Service Used | ||
| Starting at £5.00 | 24 HRS to 48 HRS | DPD | ||
| Starting at £4.00 | 24 HRS to 48 HRS | Royal Mail | ||
| Starting at £2.99 | Upto 5 Working Days | Royal Mail |
COVID 19 WARNING
Although deliveries are being shipping out on time by us, we are being told of delays with the couriers due to COVID and Christmas. Please bare-with us during difficult time.
INTERNATIONAL POSTAGE
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We use the following services:
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Delivery charges are base on weight vs destination, please account for the following charges when ordering:
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Delivery Time | Service Used | ||
| Starting at £12.00 | 24 HRS to 48 HRS | DHL | ||
| Starting at £4.00 | 1 to 14 Working Days | Royal Mail | ||
| Starting at £9.99 | 1 to 5 Working Days | UPS |
COVID 19 WARNING
Although deliveries are being shipping out on time by us, we are being told of delays with the couriers due to COVID and Christmas. Please bare-with us during difficult time.
DELIVERY INSTRUCTIONS
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Orders without credit card will be prepared and dispatched as soon as your payment has been received and banked.
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Your goods will be delivered to the address on the order form.
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We must have your full postcode and telephone number.
RECEIVING ORDERS
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Goods should be with you within 3 working days
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If goods do not arrive within 3 working days please notify us immediately
RECEIVING ORDERS (EXPORT)
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Goods in stock will be despatched within 3 working days
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Goods should be with you within 14 to 21 days
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If goods do not arrive within 21 days please notify us immediately
CUSTOMS
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You may become liable to Customs and Excise Duty, please check with your country laws to see if this is the case.
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The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
FREE SHIPPING
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Free Worldwide shipping is a limited time promotion for customers who place retail orders. Free shipping is not available on wholesale orders.
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Free shipping promotions usually use the lowest cost shipping method which usually takes 3-14 working days to arrive however depending whether you are in the UK, EU or ROW. We will upgrade the postage on orders with free shipping when they go over £100 to a Tracked shipping method.