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Frequently Asked Questions
Have questions and can't wait for a response. No problem, have a quick check through our most common questions and answer and hopefully you'll find what you've been looking for and if you don't happen to, please feel free to call us or email us.
COMMON FAQ'S
Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:
- keeping track of your order's delivery status
- changing or canceling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount
We are open from 10:00am - 5:00pm (GMT London Time). You can call us on +44 19 2328 8216 where one of our reps will be happy to assist you with your question or order.
Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:
- keeping track of your order's delivery status
- changing or cancelling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount
The easiest way to measure your bong for a downtube or diffuser is to put a pencil or a straw down the hole where the downtube would normally go, mark the pencil at the top of the joint. Allow about 5mm and that's the size you need.
Our sativa hemp bags are made from 55% Hemp and 45% Organic Cotton.
To sign up for our wholesale discount please fill in the wholesale application, you will find a link at the top left of every page. Once we have go through our approval process we will email you to let you know if your account has been successfully activated.
Please feel free to call on +44 19 2328 8216 and place an order over the phone if you are in a hurry and can't wait for the approval process.
If you have a product you would be interested in us wholesaling for you please feel free to email us (info@puresativa.com) the details or give us a quick call on +44 19 2328 8216 to see if we would be a good fit. We only take on products we have UK and EU exclusivity on but and as you can see we offer a wide range of services to go with it. We will promote your product at every event we do including Spannnabis, Amsterdam Cannabis Up and many more.(This shows can change and we move show as the industry move)
Easy, to get in our catalogue we just have to be wholesaling your product's, you will then be automatically added to our catalogue or flyers
PAYMENT INFORMATION
We accept payemnt via Credit or Debet card or via Bank Transfer.
SHIPPING INFORMATION
We calculate the postage costs by getting the weight of the order and getting the correct shipping price from our courier then adding packaging.
UK orders will be sent out Same day before 1:30pm and can take 1 - 5 working days to receive. international orders will be sent out Same day before 4pm and can take 2 - 14 working days to receive depending on location. Most US, Canadian and European orders will be received with in two working days.
If the item you receive is not to your satisfaction you may return it within 14 days of receiving the order, we only accept item's back in an unopened and unused condition. You can find more information on our Terms and Conditions page.